Key Performance Indicators

Policy Level:	Claim Related:	Other Indicators:
– Renewal rate – Cancellation/Lapse Rate – Average Premium – Policies in force – Conversion rate – Premium growth	Loss Ratio – Claim Frequency – Average Claim Size Common to split on Working (attritional/small) and Large & Event (natural peril) to assess performance	– Expense Ratio – Combined Ratio (Loss Ratio + Expense Ratio) – Return on Equity – Solvency Margin – PCA multiple – Insurance Margin – Return on Risk Based Capital (RORBC) – Underwriting Result – NPAT